Ok, so I won’t bore you with the back and forth details that led up to this. The important thing to know is that I needed to talk to a human at the IRS to ask a very simple question that would take just a few minutes to look into.
Me trying to call for 3 days dozens of calls dealing with this shit. I eventually figured out how to prompt the AI to let me push buttons to reach menus.
After all that I plotted out what each option does.
ALL OF THEM either lead to a pre-recorded message that says to visit the website, OR attempts to transfer you, before telling you there are no agents taking calls for that option.
Eventually, I wondered what would happen if I said to the AI agent “TAX FRAUD”.
Boom. Straight through to an agent.
I feel bad for lying to the hotline, but also, I was left no valid options to talk to a human. Once I said tax fraud, my issue which I had spent probably 100 calls in 3 days trying to get through, was over in 10 minutes. And 6 of those minutes she put me back on hold to research my issue.
Fuck AI
Sometimes too if you swear at the chatbot enough it’ll escalate you to a human.
May not work for IRS or government agencies but it does tend to work for companies.
I’m certain some of those calls by me were profanity laced. I have no kids, and live alone. So me talking to a spatula isn’t out of the question, and cursing at whatever I’m angry at is pretty common at my place.
So I’m sure just instinctively I cursed this AI out a few times.
Plus…it’s AI. If AI isn’t to be cursed at, what is?
Lmao, I love that that works. You shouldn’t feel bad at all. The IRS literally takes your hard earned money to give it to the military to kill children. Why should you owe their ai hotline any level of truth or straight forwardness.
Sorry you had to be on the phone with bots for days. Thankful you shared this wonderful hack. If I ever have to call them I’ll sign their bots songs about tax fraud now.
reminds my of that drive-through ai you could bypass by ordering like 50’000 cups of water